Terms & Conditions

1) In General

The access to and use of this Website and the products and services that are available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). When using the Services, you are agreeing to all of the Terms of Service, which will be updated by us from time to time. You are always advised to check this page frequently to take notice of any changes we may have made to the Terms of Service.

Access to this Website is only permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without giving any notice. We will not be held responsible if for any reason this Website is unavailable at any time or for any period. From time to time, we may also restrict access to some parts or all of this Website as deemed fit by us. This Website also contains links to other websites not operated by DeAsia Secret Collection (the “Linked Sites”). DeAsia Secret Collection has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that might have arise from your use of them. The Linked Sites will be subjected to the terms of use and service contained within each site.

2) Privacy Policy

Our privacy policy, is based on how we will use your information,

By using this Website, you have consented to the processing described therein and warrant that all data provided by you is accurate.

3) Prohibition

You must at no time misuse this Website. You will not at any time: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.

DeAsia Secret Collection will report any such breach to the relevant law enforcement authorities and disclose your identity to them for further action. We will not at any time be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

4) Intellectual Property, Software and Content

The intellectual property rights that come with all software and content made available to you on or through this Website remains the property of DeAsia Secret Collection or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by DeAsia Secret Collection and its licensors. You may be allowed to store, print and display the content supplied solely for your own personal use. You are not allowed to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You are  not allowed to modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by DeAsia Secret Collection or its licensors. www.deasiasecret.com is a trademark belonging to DeAsia Secret Collection. No licence or consent is granted to you to use these marks in any way, and you must agree not to use these marks or any marks which are colourably similar without the written permission of DeAsia Secret Collection.

5) DeAsia Secret Collection Community Areas

Registration

DeAsia Secret Collection reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way. If you use multiple logins for the purpose of disrupting the community, action will be taken against all of your accounts.

Submission of material

By submitting any material to us, you have automatically grant DeAsia Secret Collection the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that DeAsia Secret Collection is not obliged to publish any material submitted by you on any DeAsia Secret Collection publication.

You are never reveal to any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified). In certain circumstances DeAsia Secret Collection may also share your contribution with trusted third parties.

Failure to comply

If you fail to comply by these Community Rules you may be sent an email which informs you why your contribution has been refused or edited. This email may also include a warning that continuing to break the rules will  result in action being taken against your account or accounts.

This action may also include any content posted by you being checked before been allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of DeAsia Secret Collection.

DeAsia Secret Collection reserves the right to delete any contribution, or take action against any DeAsia Secret Collection account, at any time, for any reason. If you do not want to grant DeAsia Secret Collection the permission set out above on these terms, please do not submit or share your contribution on the Community website.

6) Terms of Sale

By placing an order you are offering to buy a product on and is subjected to the following terms and conditions. All orders are subject to availability and confirmation of the order price of the product. Dispatch times may vary according to availability and any guarantees or representations made as to the delivery times are limited to Peninsula Malaysia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to come into contract with DeAsia Secret Collection you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. DeAsia Secret Collection retains the right to refuse any request made by your goodself. If your purchase is accepted we will inform you by email and we will also confirm the identity of the party which you have contracted with. This will usually be DeAsia Secret Collection or may in some cases be a third party.

Where a contract is made with a third party and DeAsia Secret Collection is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes without notice.

Our Contract

When you place an order, we will send you an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you by whatever method of shipping. Only those goods listed in the confirmation e-mail sent to you at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try our best and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.

In the event we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

In case we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will be given a full refund.

Payment

Upon receiving your order form we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.

Goods will be dispatched when this pre-authorisation check has been completed. Your card will be debited once the order has been accepted by us.

Discount Codes

         1.1 Account discount codes – Discount codes may vary from time to time be offered to account holders; such codes must only be applied to purchases made through the account in respect of which the discount code was

                offered and registered.

         1.2 Promotional discount codes – We may from time to time offer promotional discount codes to account holders which may apply in respect of any, or certain specified, purchases made though this Website.

Gift Vouchers

        1.1 Gift vouchers are only deemed valid for a limited time and the voucher must be used by the date shown on the voucher – always check your voucher to find out when to use it by.

        1.2 We fully regret we can’t accept any responsibility for stolen or deleted gift vouchers.

        1.3 We’ll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We regret we cannot be responsible for any delays, no matter how they are caused.

        1.4 If you are the purchaser, please check the delivery email address you enter correctly– it is your responsibility to do so and we’re afraid we cannot be held responsible if a gift voucher is used by someone other than

               your recipient if the email address has been entered incorrectly.

        1.5 In addition, we cannot take responsibility for any gift vouchers that are lost or missed used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their

               responsibility to keep the voucher details safe at all time.

        1.6 From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters for the gift vouchers. We cannot take responsibility if a gift voucher cannot be delivered to the recipient’s email address

               because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.

         1.7 If you need should need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).

         1.8 As you would certainly expect, we reserve the right to vary these terms and conditions.

         1.9 The conditions of use relating to any discount code will be specified at the time of issue and the valid date.

Sizing

Sizes of items of items may vary from designer to designer. Please check the outlined measurements given in the description for more information before placing an order.

7) Delivery

We try our best for orders to be dispatched on the same working day if payment is cleared before 4pm. After 4 pm, we will get the orders dispatched the next working day. After items leave our warehouse, it will take 1-2 working days to arrive at your doorstep for orders in Malaysia depending on the region. For international orders, it varies according to your location.  Please email info@deasiasecret.com for more information on deliveries.

For orders in Malaysia, shipping is free with purchases above RM99.00.

8) Returns & Exchange

As a service to our customers, if the customer is unhappy with the purchase, the customer can return the items to DeAsia Secret Collection within 7 days from date of delivery. Only clothes that are unworn, unaltered, unwashed and in sellable condition. Sale items and purchases made with discount coupons are non-returnable and non-exchangeable.

If customer has not responded to the notification 10 days after delivery of notification, DeAsia Secret Collection reserves the right to claim ownership of items and resell the items on www.deasiasecret.com. The cost of returns is borne by the customer. DeAsia Secret Collection allows exchanges subject to availability. If the new wanted item is not available, DeAsia Secret Collection will issue customer a coupon of the exchanged item’s value. The cost of shipping will be borne by the customer.

For returns and exchanges, customers are advised to notify DeAsia Secret Collection first at info@deasiasecret.com, quoting the order number and product details.

9) Disclaimer of Liability

The products displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law DeAsia Secret Collection and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect DeAsia Secret Collection’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

10) Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, or may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

11) Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with DeAsia Secret Collection and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to DeAsia Secret Collection.

12) Indemnity

You agree to indemnify, defend and hold harmless DeAsia Secret Collection, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

13) Variation

DeAsia Secret Collection shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

14) Invalidity

If any part of the Terms of Service is not enforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you may agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

15) Complaints

We operate a complaints handling standard operating procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. All complaints will be attended to soonest possible.

16) Waiver

If you should breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17) Governing Law and Jurisdiction

These terms and conditions stated here are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Malaysian courts.

18) Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and DeAsia Secret Collection. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of DeAsia Secret Collection.

19) Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality products, DeAsia Secret Collection recognizes its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.

All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

  • • Minimum age of employment
  • • Freely chosen employment
  • • Health and safety
  • • Freedom of association and the right to collective bargaining
  • • No discrimination
  • • No harsh or inhumane treatment
  • • Working hours
  • • Rates of pay
  • • Terms of employment

DeAsia Secret Collection will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products.

However, as DeAsia Secret Collection continues to recognise the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.